Refund and Exchange
These guidelines apply only to islsnac Jamaican snacks and the online Caribbean grocery store. For subscription members, please see subscription plan guidelines.
Items can't be returned or exchanged because of their nature, unless they arrived damaged or defective, we can't accept returns for custom or personalized orders and perishable products (like food or flowers).
Subscription Payment and cancellation:
For subscription, a one-time payment is required and you will be covered for an entire year, you pay nothing more. No worries, no hassle, your snack boxes will be delivered to you according to your chosen plan. Cancel at anytime within 30 days following your subscription plan enrollment. After the full 30 days has passed, cancellation and refund will not be granted. To administer a subscription cancellation please visit https://www.islsnac.com/subscription-plans